Refund policy

AtΒ Mama Toys, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

πŸ”„ How to Request a Return

  1. Contact us within 3 days of receiving your order.
  2. Provide your order number and clear photos/videos of the product and packaging.
  3. Our team will review your request and confirm whether the return is eligible.
  4. If approved, we will provide instructions for returning the product.
  5. Once we receive and inspect the returned item, we will process your approved refund or replacement.

πŸ“¦ Return Conditions

Products must be unused and in their original condition and packaging. Items that have been used, damaged after delivery, or returned without original packaging may not be eligible for a return.

πŸ’° Refunds

Approved refunds will be processed after the returned product has been received and inspected. The refund method and processing time may vary depending on the payment method.

πŸ“ž Contact Us

For a return or refund request, please contact Mama Toys with your order number and relevant photos/videos.

Mama Toys – Fun, Learning & Imagination for Every Child.Β